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Financial Ombudsman decision DRN-3233145 Upheld

Upheldoutcome, as published by the Ombudsman

£2,829redress stated in the decision

Fri Jan 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr C complains that the refinance of his Buy to Let (BTL) mortgage with Hampshire Trust Bank Plc (HTB) took too long and as a result cost him money.Mortgage administration

HTB had admitted the service Mr C received was below what it would normally expect.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3233145.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.