National Westminster Bank Plc

Financial Ombudsman decision DRN-3232576 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

The complaint E, a limited company, complains that National Westminster Bank Plc didn’t renew its overdraftAccount closed or refused

provided poor customer service and wouldn’t respond to requests for recordings of calls.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3232576.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.