Pockit Limited

Financial Ombudsman decision DRN-3231942 Upheld

Upheldoutcome, as published by the Ombudsman

£1,005redress stated in the decision

Fri Jan 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr H complains that Pockit Limited failed to refund transactions made from his account that he didn’t recognise after reporting the loss of his card.Unauthorised transaction

I also think that Pockit should pay £150 in addition to the £50 already offered to Mr H for the stress and how Pockit dealt with the situation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3231942.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.