Halifax Limited

Financial Ombudsman decision DRN-3230907 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr and Mrs S complain that Bank of Scotland plc trading as Halifax misled them as to whether an early repayment charge (ERC) was payable if they sold their house.Mortgage administration

Halifax accepts that the information it provided in the web chat was wrong. I think it’s right that Halifax pays compensation for this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3230907.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.