Barclays Bank UK PLC

Financial Ombudsman decision DRN-3229602 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

S says that an employee went to a branch on 6 April 2021 to deposit cash into an automated machine. The first attempt wasn’t successful and on the second attempt cash was retained, and no receipt given.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3229602.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.