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Lloyds Bank PLC
Financial Ombudsman decision DRN-3227110 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
it won’t have acted fairly and reasonably towards Mr M if it applied any interest, fees and charges to Mr M’s account in circumstances where it was aware, or it ought fairly and reasonably to have been aware Mr M was experiencing financial difficulty.Treatment in financial difficulty
Mr M has complained about the charges that Lloyds Bank PLC (“Lloyds”) applied to his account.Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3227110.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.