Lloyds Bank PLC

Financial Ombudsman decision DRN-3227043 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Lloyds delayed removing the charge, causing him to lose the opportunity he had to buy two other properties.Mortgage administration

Lloyds has explained to [...] ny aspects of ordinary life were affected by the covid pandemic at that time, meaning many other factors may have influenced Mr H’s plans. So, I haven’t seen sufficient evidence to conclude that Lloyds’ delay was more likely than not the cause of the failure of Mr H’s plans.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3227043.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.