National Westminster Bank Plc

Financial Ombudsman decision DRN-3226743 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr and Mrs K complain about several issues they have had with their National Westminster Bank Plc (“NatWest”) mortgage in regard to a term extension.Mortgage administration

NatWest agreed that they could have dealt with things better in how they communicated with Mr and Mrs KService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3226743.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.