Santander UK Plc
Financial Ombudsman decision DRN-3226430 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
threatening to restrict the use of his credit cardCard dispute or chargeback
apologising for the issue, paying Mr O £500 and taking on board the issue raisedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3226430.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.