TSB Bank plc

Financial Ombudsman decision DRN-3226172 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

TSB decided to issue Mr B with 60 days’ notice to close his accountAccount closed or refused

they explained the signature on the letter didn’t match the signature they have recorded for him and the address doesn’t match what they have on fileIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3226172.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.