Barclays Bank UK PLC

Financial Ombudsman decision DRN-3226128 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Dec 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Barclays said Ms W hadn’t done this, so it closed her application on 4 November 2020.Account closed or refused

Barclays said it needed Ms W to update her personal identification detailsIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3226128.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.