Barclays Bank UK PLC

Financial Ombudsman decision DRN-3226090 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

S complains that Barclays Bank UK PLC made their business savings account dormant without informing themAccount closed or refused

S complained of how Barclays handled their complaint as their complaint was made in July but they hadn’t been sent a final response until 16 September 2020Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3226090.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.