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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN-3224652 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

have added to his difficulties dealing with arrearsTreatment in financial difficulty

This complaint is about fees, charges, and insurance premiums that have been charged on Mr M’s mortgageCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3224652.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.