Clydesdale Bank Plc
Financial Ombudsman decision DRN-3224195 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Mr F complains that Clydesdale Bank Plc caused him a great deal of difficulty when he tried to complete a bank transfer.Payment delayed or failed
Mr F said he’s spent a lot of time trying to resolve the problem and he’s been very stressed by the experience. He would like at least £150 to offset his considerable inconvenience.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3224195.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.