Santander UK Plc
Financial Ombudsman decision DRN-3222548 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Jan 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Refund Mr and Mrs C the additional interest they paid on the repayment part of their mortgage, as a result of the three-month delayInterest and rates
did not process their request to extend the term of the interest only mortgage as quickly as it should’ve doneMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3222548.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.