HSBC UK Bank Plc
Financial Ombudsman decision DRN-3222534 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
I’m intending to find that First Direct acted unfairly when it continued charging overdraft interest and associated fees on Miss O’s overdraft following Miss O’s contact with it in December 2017.Charges and fees
Miss O has complained that HSBC UK Bank Plc (“First Direct”) reported adverse information about her account on her credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3222534.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.