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Sainsbury's Bank Plc
Financial Ombudsman decision DRN-3221801 Upheld
Upheldoutcome, as published by the Ombudsman
£2,873redress stated in the decision
Tue Mar 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs D complains Sainsbury’s Bank Plc have failed to honour a claim she brought under section 75 of the Consumer Credit Act 1974Card dispute or chargeback
Pay Mrs D £50 compensation for the impact on her caused by its poor handling of the caseComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3221801.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.