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Kensington Mortgage Company Limited
Financial Ombudsman decision DRN-3219706 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Sun Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Ms M has complained to Kensington Mortgage Company Limited (trading as Acenden) about her mortgage.Mortgage administration
I said we can’t consider the complaints that were dealt with in the final response letters of 27 September 2010, 15 August 2013, 24 September 2013, 18 August 2016, 5 October 2017 and 13 September 2018.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3219706.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.