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Santander UK Plc

Financial Ombudsman decision DRN-3219029 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

So I think that by April 2017 Santander should have stopped providing the overdraft on the same terms and treated Miss B with forbearance rather than adding even more interest, fees and charges on the overdraft.Treatment in financial difficulty

Santander will be familiar with all the rules, regulations and good industry practice we consider when looking at whether a bank treated a customer fairly and reasonably when applying overdraft charges.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3219029.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.