Bank of Scotland Plc

Financial Ombudsman decision DRN-3218177 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Tue Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr V is unhappy with Bank of Scotland Plc (trading as Halifax) in respect of the length of time he was required to wait to authorise a transactionPayment delayed or failed

Mr V was unhappy to discover £20 had been paid into his account as a proposed settlement, and he referred a complaint to this service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3218177.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.