Barclays Bank UK PLC

Financial Ombudsman decision DRN-3216398 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr and Mrs L complain that Barclays Bank UK PLC has failed to answer their queries about their mortgage account and are concerned about an extra payment being added to the term of the mortgage.Mortgage administration

There has certainly been some service issues and I see Barclays has offered £50 for those which I consider appropriate.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3216398.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.