TSB Bank plc

Financial Ombudsman decision DRN-3214215 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mr M has also mentioned concerns about the affordability of the overdraft when it was first agreedIrresponsible lending

Mr M has complained that TSB Bank Plc increased the charges that would be applied to his overdraft facilityCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3214215.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.