Ikano Bank AB (publ)

Financial Ombudsman decision DRN-3212918 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Fri Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

write off the balance of Miss B’s loan, including all interest, fees and charges it may have debited to the accountCharges and fees

remove any adverse markers it may have put on Miss B’s credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3212918.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.