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Virgin Media Mobile Finance Limited
Financial Ombudsman decision DRN-3211918 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mr L complains about a mobile telephone he got from Virgin Media Limited (the supplier). To purchase the handset, Mr L took out a fixed sum loan agreement with Virgin Media Mobile Finance LimitedIrresponsible lending
I remind Virgin Finance of their responsibility to treat his financial circumstances with due consideration and forbearance.Treatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3211918.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.