HSBC UK Bank Plc
Financial Ombudsman decision DRN-3211330 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Feb 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr U is unhappy with the service he received from HSBC when his account entered the collections process in 2013.Treatment in financial difficulty
Mr U’s other complaint is about the level of charges applied to his account when he went into unarranged overdraft.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3211330.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.