HSBC UK Bank Plc
Financial Ombudsman decision DRN-3210055 Upheld
Upheldoutcome, as published by the Ombudsman
£7,671redress stated in the decision
Fri Feb 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Charges and fees
In the Ombudsman’s words
Mr M complains that HSBC UK Bank Plc refused to refund payments he made to a fraudulent binary options company.APP scam refund refused
Refund all of the transaction fees applied to each of the disputed paymentsCharges and fees
Rules cited
FCA DISP (Dispute Resolution), Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3210055.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.