Barclays Bank Plc
Financial Ombudsman decision DRN-3207786 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jan 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclays has acknowledged that a call between its relationship manager and V took place in the summer of 2020, and has also acknowledged that, following this call, there was a delay of a couple of months before it clarified again the outstanding documentation required.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3207786.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.