National Westminster Bank Plc

Financial Ombudsman decision DRN-3205925 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

NatWest didn’t help them with their financial difficulties and that the continued application of charges and interest to their account exacerbated their financial difficultiesTreatment in financial difficulty

changes National Westminster Bank Plc (NatWest) made to its charging structure for overdrafts were unfairCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3205925.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.