Saffron Building Society

Financial Ombudsman decision DRN-3203877 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Jun 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

unable to offer the service to port her mortgage and borrow additional fundsMortgage administration

Saffron’s inability to consider Ms R’s application to port her mortgage and take additional borrowing is not the same as considering an applicationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3203877.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.