MotoNovo Finance Limited

Financial Ombudsman decision DRN-3202053 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

MotoNovo however applied a fee of £5 each monthCharges and fees

MotoNovo agreed after some delay to refund £25 in fees and offered to pay Mr D £75 in recognition of the delay in dealing with the complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3202053.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.