Barclays Bank UK PLC

Financial Ombudsman decision DRN-3201711 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jan 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Barclays blocked Mr C’s business and personal accounts after an internal review was triggeredFunds blocked or frozen

Barclays upheld Mr C‘s complaint, because of the length of time his accounts had been under reviewComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3201711.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.