HSBC UK Bank Plc
Financial Ombudsman decision DRN-3199912 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Jan 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Service failure
In the Ombudsman’s words
Miss M complains that HSBC UK Bank Plc allowed a direct debit to be set up on her bank account, that wasn’t authorised by her.Unauthorised transaction
HSBC has offered Miss M £50 for its poor customer service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3199912.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.