RCI Bank UK Limited
Financial Ombudsman decision DRN-3199812 Not upheld
Not upheldoutcome, as published by the Ombudsman
£81redress stated in the decision
Thu Jan 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
The complaint Mr B complains about the delay caused by RCI Bank UK Limited (“RCI”) when opening a bank account.Account closed or refused
RCI said, if a customer makes them aware of any condition or vulnerability, they would usually request consent to place a note on the customer’s account.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3199812.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.