Barclays Bank UK PLC

Financial Ombudsman decision DRN-3199571 Upheld

Upheldoutcome, as published by the Ombudsman

£1,654redress stated in the decision

Tue Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Barclays applied a block to Mrs K’s accounts, which meant she couldn’t use them. Barclays took 12 working days to investigate her accounts and after this took the decision to close her accounts on 16 December 2019.Account closed or refused

Barclays also agreed to reimburse Mrs K £1654.03. This is what Barclays has calculated Mrs K could have lost out from [...] ker which had been placed. Mrs K has also lost out on the potential use of a Help to Buy ISA, which I can understand would be frustrating for her at best. For these reasons, I don’t find that the £550 Barclays has offered Mrs K is enough and I think it should increase the compensation to £750.”Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3199571.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.