Skipton Building Society

Financial Ombudsman decision DRN-3199008 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Apr 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr T and Ms O complain about the way that Skipton Building Society dealt with an application for a further advance on their mortgage.Mortgage administration

I accept there has been a breakdown in communication here in respect of both the application and the complaint handling.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3199008.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.