HSBC UK Bank Plc
Financial Ombudsman decision DRN-3197581 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Apr 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Service failure
In the Ombudsman’s words
Ms W is unhappy HSBC UK Bank PLC debited £2,000 from her bank account without authorisation.Unauthorised transaction
Ms W also complains she had to contact the business several times in order to resolve the issue and that timescales set out by the Financial Conduct Authority (FCA) were not adhered to.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3197581.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.