Bank of Scotland Plc

Financial Ombudsman decision DRN-3195416 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Dec 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Bereavement and power of attorney

In the Ombudsman’s words

wasn’t given access to her mother’s account following the registrationIdentity checks and access

gaining access to an account having registered a power of attorneyBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3195416.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.