National Westminster Bank Plc

Financial Ombudsman decision DRN-3194649 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

NatWest decided to review Mr K’s account. Whilst it completed its review the bank restricted Mr K’s access to the account. This meant Mr K wasn’t able to use the money in it.Funds blocked or frozen

I find they have likely caused unreasonable delays and haven’t treated Mr K fairly. So, I’m currently minded to find they should pay Mr K £150 compensation for the trouble and upset he’s suffered.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3194649.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.