HSBC UK Bank Plc
Financial Ombudsman decision DRN-3193686 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates
In the Ombudsman’s words
Mrs S has complained about the changes HSBC UK Bank Plc (trading as “First Direct”) made to its overdraft charging structure in 2020.Charges and fees
She says that the interest rate has been increased to an unfair amount.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3193686.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.