Santander UK Plc
Financial Ombudsman decision DRN-3193357 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Miss S complains that Santander UK Plc acted in error when she tried to switch her account to another provider.Account closed or refused
Miss S said she’d been given conflicting information about what she needed to do, and that Santander had ultimately made up a rule requiring both account holders to provide original ID in branch.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3193357.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.