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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-3188840 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Ms G has complained The Co-Operative Bank plc didn’t treat her concerns properly when she was in a branch about transactions on her account. She didn’t think she was treated with respect.Complaint handling

I completely understand she felt rushed, undermined and disrespected.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3188840.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.