TSB Bank plc

Financial Ombudsman decision DRN-3188094 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Jan 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr O is unhappy with the delays caused by TSB Bank plc in raising his chargeback claim.Card dispute or chargeback

TSB accepted they could’ve attempted Mr O’s chargeback sooner. They apologised for the delay and the inappropriate wording in their email.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3188094.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.