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American Express Services Europe Limited
Financial Ombudsman decision DRN-3184055 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Support for vulnerable customers
In the Ombudsman’s words
Miss R has complained American Express Services Europe Limited is expecting her to pay for transactions fraudulently made on her card.Unauthorised transaction
Miss R has told us her ex-partner exercised coercive control over her life.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3184055.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.