Lloyds Bank PLC

Financial Ombudsman decision DRN-3183123 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Lloyds Bank PLC blocked his transaction and required him to visit a branch to provide identification before he could buy cryptocurrencyFunds blocked or frozen

Lloyds had already paid Mr C £141.80 to cover his telephone costs and costs of travelling to the branch as well as compensation for the service providedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3183123.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.