Lloyds Bank PLC

Financial Ombudsman decision DRN-3182876 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Refund/waive interest: Lloyds should refund or waive interest from 15 December 2017Interest and rates

Lloyds didn’t progress the process of taking possession.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3182876.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.