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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN-3182623 Upheld
Upheldoutcome, as published by the Ombudsman
£14,659redress stated in the decision
Thu Sep 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr S complains that Marks & Spencer Financial Services Plc (“M&S”) didn’t do enough to protect him from losing money to an investment scam.APP scam refund refused
He made the following payments using his M&S Mastercard credit card.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3182623.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.