HSBC UK Bank Plc
Financial Ombudsman decision DRN-3182109 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr R has complained that HSBC UK Bank Plc didn’t treat him fairly when his account was showing signs of financial difficulties.Treatment in financial difficulty
HSBC said this was because it had identified that it could have done more to help him at that time.Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3182109.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.