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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN-3181069 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting, Product mis-sold
In the Ombudsman’s words
He also complains as he feels he’s been unfairly charged for excess mileage under the same hire purchase agreement.Charges and fees
Mr F says that BMWFS are unfairly reporting arrears on his credit file in relation to his agreement.Credit file reporting
Mr F complains that BMW Financial Services (GB) Limited (BMWFS) mis-sold the hire purchase agreement to himProduct mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3181069.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.