HSBC UK Bank Plc
Financial Ombudsman decision DRN-3180288 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr B and Mrs B complain that HSBC UK Bank Plc didn’t do enough to protect them from what they say was an investment scam.APP scam refund refused
HSBC asked for information from Mr B in June 2020 to see if it could raise a chargeback but after receiving this it refused to continue with a chargeback.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3180288.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.