Nationwide Building Society

Financial Ombudsman decision DRN-3180122 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Dec 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

a card payment was stopped as possibly fraudulent, and his card was blockedCard dispute or chargeback

Mr G complains about how Nationwide Building Society has responded to fraud alerts on his account. Amongst other points, he says that its poor communications and failure to respond to his requests left him without access to his money.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3180122.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.